Frequently Asked Questions

Find an instant answer to most questions below

What are the delivery charges?

Delivery is free for orders over $85. Otherwise it is just $9 (or $16 to a post office box) for delivery within Australia (excl. NT).

Do you ship internationally?

We sure do! All international orders are sent via DHL express. A shipping estimate will be given to you at the time of ordering but the actual shipping cost may be more.

Which payment methods do you accept?

We accept Mastercard, Visa, PayPal and Afterpay. No other cards are accepted. We can accept bank transfer and phone orders on request.

Afterpay is only available for orders over $100.

I'm having trouble placing my order

Not to worry, fill out the form (right) with your delivery info and what you would like to order and we will create a manual order for you. Alternatively you can try to checkout with a different browser/device.

How long will delivery take?

We ship super fast because we don’t like our products sitting in the back of hot vans. Delivery to a metro area usually takes 1 – 2 business days. Rural locations can take a bit longer.

How secure is your website? Is my data protected?

Our website is secured using https and your data is 100% safe. We do not keep any credit card information on our servers.

Do you offer samples?

Sorry we don’t offer samples as they require a lot of packaging to produce. We do however offer most of our products in small packages of 250g.

Do I receive an invoice for my order?

An invoice will be emailed to you once your order is successfully placed. During busy periods it can take up to an hour for the email to arrive in your inbox.

How do subscriptions work?

Our subscription system is there to take the hassle out of reordering. For every subscription order we will give you 15% off. If at any time you wish to cancel or suspend your subscription you can do so from within your account page.

Do you have a contact number?

The fastest way to contact us is by sending us an email. If you would prefer to call us our number is (03) 9737 9677.

Send us an email

We aim to provide a personal reply to every email we receive within two working days.