Contact Us

We’re open Monday – Friday, 9 a.m. – 5:30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is free for orders over $85. Otherwise it is just $9 (or $16 to a post office box).

Which payment methods are accepted in the Online Shop?

We accept Mastercard, Visa, PayPal and Afterpay. No other cards are accepted. We can accept bank transfer and phone orders on request.

How long will delivery take?

We ship super fast because we don’t like our products sitting in the back of hot vans. Delivery to a metro area usually takes 1 – 2 business days. Rural locations can take a bit longer.

How secure is shopping in the Online Shop? Is my data protected?

Our website is secured using https and your data is 100% safe. We do not keep any credit card information on our servers.

Do you offer samples?

Sorry we don’t offer samples as they require a lot of packaging to produce. We do however offer most of our products in small packages of 250g.

Do I receive an invoice for my order?

An invoice will be emailed to you once your order is successfully placed. During busy periods it can take up to an hour for the email to arrive in your inbox.

Send us an email

We aim to provide a personal reply to every email we receive within two working days.